Challenge

The fundamental objective of the design, optimisation and development of the new King eCommerce website was to improve the online customer experience.

King Living (King) is a design driven organisation. As a provider of luxury high-end furniture where the average customer order can range between $20k – $40k, King caters for a different type of customer with a different expectation to a typical eCommerce site. As such, the design of the new King eCommerce website needed to differentiate from competitors and establish itself as an online retail leader.

Solution

Rysen undertook a detailed research and analysis phase that included macro-mapping of the overall furniture purchase customer journey through to the micro-mapping of the specific digital user journey. The findings were further workshopped with stakeholders across the entire King business and its customers. Key recommendations and insights were implemented into the new King eCommerce website.

Key usability features included elements such as:

1. Smart (auto-hiding) header
2. Simple and intuitive navigation
3. Mobile first responsive design with four break-points
4. Advanced search with auto-complete and the ability to display site-wide results.

A refreshed brand style guide based on a ‘modular design’ theme was used to create the visual and functional framework of the website. Coupled with the detailed customer research, a user-centered UI was carefully crafted.

The new King eCommerce site caters for a visual and emotive product discover journey – education and storytelling that appeals to the senses.

Key site optimisation solutions such as the ability to ‘build your own King’ and a streamlined checkout process were further enhanced through the selection of eCommerce platform Magento 2.1 Enterprise.